Job Description

Customer Service Representative

Aflac Incorporated is seeking a dedicated and professional Customer Service Representative to join our team in Columbus, Georgia, United States. This is a Full-Time position where you will serve as a vital first point of contact for our valued policyholders. The ideal candidate will be a compassionate and effective communicator, committed to providing an exceptional level of service and support. You will play a crucial role in upholding our organisation's commitment to being there for our customers when they need us most, ensuring their enquiries are handled with efficiency and care.

Responsibilities

• Serve as the primary point of contact for customers, handling inbound enquiries via phone, email, and other communication channels.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Effectively investigate and resolve customer issues and complaints with a high degree of professionalism and empathy.
• Guide policyholders through the claims process, ensuring they have a clear understanding of the steps involved.
• Process policy amendments, payments, and other customer requests with precision and in a timely manner.
• Maintain detailed and accurate records of all customer interactions and transactions in our systems.
• Collaborate with internal teams to manage complex customer cases and ensure seamless resolution.
• Adhere to all company policies, procedures, and regulatory compliance standards.

Qualifications

• Proven experience in a customer-facing service role.
• Exceptional verbal and written communication and interpersonal skills.
• Strong active listening, problem-solving, and analytical abilities.
• A high level of empathy, patience, and professionalism.
• Proficiency in using computers and standard office software.
• The ability to work effectively in a fast-paced, team-orientated environment.
• Excellent organisational skills and a keen eye for detail.

Desirable Qualifications

• Previous experience within the insurance or financial services industry.
• Familiarity with CRM (Customer Relationship Management) software.
• A degree from an accredited university or college is considered an asset.

Benefits

• A competitive hourly wage of $18.00 - $30.00 USD, commensurate with experience.
• Comprehensive health, dental, and vision insurance options.
• Generous paid time off and holiday entitlement.
• Opportunities for continuous professional development and career advancement within the organisation.
• A robust retirement savings plan to help you prepare for the future.

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